Shipping Policy

Shipping Policy

Processing Time

 

All orders received Monday to Friday will be processed and freshly baked as soon as possible. As our kitchen is closed Saturday’s and Sunday’s, any orders placed over the weekend will always be processed on the following Monday.

 

If placing an order on a Thursday or Friday, please be mindful that Sunday's are excluded from delivery days so your order may take longer to arrive. We also use a different courier for orders placed on a Thursday and Friday morning due to delivery restrictions over the weekend (see more information below). 

 

All orders placed after 12pm on Friday (to ensure we are able to meet our courier’s deadline) will be processed on Monday morning and baked as soon as possible. 

 

We kindly ask that you leave an extra day for processing time. For example, if placing an order on a Monday, your order will be processed on Monday, baked and shipped on Tuesday and should arrive with you on the Wednesday/Thursday.

 

Shipment

We use FedEx to provide a 1-2 delivery service for all of our products (with an exception of the days and areas listed below). We charge a fee of £3.99 per order for this fast and reliable service. 

 

Our shipping rate is a flat fee and is not based on weight or volume. The same fee applies whether you order just one loaf or more (in the same order). To make it more worth your while, why not order a few items at a time - our bread is great for home freezing! 

 

Unfortunately, as FedEx does not deliver for a standard fee on a Saturday and Sunday, we use Hermes for any orders placed on a Thursday and Friday morning. We also use Hermes to deliver at all times to the below areas due to FedEx delivery zone restrictions. This will not affect the fee of £3.99 that customers pay for the delivery of their orders. 
 

  • Isle of Wight (Hermes Next-Day Service)

  • Isle of Man (Hermes 2-4 Day Service)

  • Northern Ireland (Hermes 2-4 Day Service)

  • All areas in Scotland outside of Edinburgh, Glasgow, Dundee, Aberdeen and Peterhead (Hermes 2-4 Day Service)

We do not deliver to the Channel Islands.

 

Please note that the delivery time (1-2 days) refers to when your order has been baked and dispatched, it does not guarantee that your order will be baked and dispatched the same day that it was placed. 

 

You will receive a notification via email once your order has been dispatched from our kitchen. 

 

It must be mentioned that due to COVID and other circumstantial factors, delivery times can sometimes vary so we ask you to please bear with us if you experience a delay. If your order has not turned up on time please contact us and we will try to resolve the issue as soon as possible. 

 

We currently only deliver to the United Kingdom.

 

If you have a special request regarding delivery or would like it guaranteed on a particular date, please get in touch here