Frequently Asked Questions

Frequently asked questions

Delivery

Who delivers my bread?


We use InPost, an independent company that utilises secure lockers to hold our parcels. InPost is a courier service that delivers either next day or in two to three days' time.




Where is my order?


The downside of using an independent company for delivery is that the timings of delivery are in their hands. Due to COVID and other circumstantial factors, delivery times may vary. If your order has not turned up on time please contact us and we will try and resolve this as soon as possible.




I have received my bread, but it’s all bashed up! Help?!


We have tried our very best to make sure our bread fits snuggly into our boxes and bags. If you experience any damage to the bread itself, please let us know with a photo at hand and we will do our best to resolve the issue!





The Bread

What is the ‘best before’ date for a loaf?


As our bread is freshly baked to order and contains no preservatives, it naturally doesn't last as long as processed food. We recommend that our bread is best consumed up to 7 days from baking. To extend its shelf life, we recommend ordering next day delivery; storing it a plastic/ziplock bag or simply freezing it.




Can I toast FreeDough like ‘regular’ bread?


Yes, you can but remember to reduce the temperature of your toaster from what you would use for ‘regular’ bread.




Is FreeDough gluten-free?


Our loaves are not gluten-free. A full list of ingredients can be found on each product page.




Does FreeDough contain any preservatives?


Our bread is freshly baked and contains no preservatives.




Are your loaves suitable for vegans or vegetarians?


Our bread is suitable for vegetarians but not vegans. Our loaves are not gluten-free. A full list of ingredients can be found on each product page.




I have a seed/nut allergy, is your bread safe for me?


No, our loaves are not suitable for nut and seed allergy sufferers. They contain flaxseed and may contain traces of sesame seed and pumpkin seed. Our loaves are made in an environment that does not handle nuts, but we cannot guarantee our bread is free of traces of nuts. Our loaves are not gluten-free. A full list of ingredients can be found on each product page.




I am diabetic, can I eat FreeDough?


As long as you do not have allergies or intolerances to the ingredients in our bread, we believe our bread is for everyone. Due to a lower carbohydrate and sugar content than regular bread - it may be a good alternative to ‘regular’ bread if you are wanting to reduce the carbohydrate intake of your diet.




Does FreeDough taste like ‘regular’ bread?


Taste differs from person to person, but we believe that our bread actually tastes better than ‘regular’ bread (our opinion). Many others say that they cannot tell the difference between our bread and ‘regular’ bread. Not convinced? Why don’t you have a slice?





Storage

Do I have to keep in mind anything special when storing a loaf?


Once you have received your loaf, we recommend storing it in a plastic/ziplock bag for immediate consumption or freezing it for later consumption. If sliced be aware, like all fresh bread, our loaves have a tendency to dry quickly - so again a ziplock bag will be your best friend.